Returns:

Items must be in an undamaged, unused, unworn, unwashed, unstained and unsoiled condition (including fake tan), in original packaging with all tags attached and no odours (including perfumes). Items not meeting these criteria will be rejected and sent back to you at your own expense. 

For hygiene reasons, panties, underwear, and bodysuits cannot be returned unless deemed faulty in line with Australian Consumer Law (ACL). Please select these with care and check out our Size Guide before purchasing. You can also get in touch with us at whisper@elystriel.com.au should you need any guidance with sizing.

Previously exchanged items are not eligible for a return unless deemed faulty in line with the Australian Consumer Law (ACL).

Items with more than 10% discount are not eligible for a return unless deemed faulty in line with the Australian Consumer Law (ACL).

Gift cards are not eligible for a return. Shipping fees are non-refundable.

You are responsible for the items until they are returned to us.

For Australia Returns, we will send you a return label. The paid shipping fee from your original order is non-refundable and a return fee of $12 flat rate will be deducted from the order to cover for Australia Post’s shipping fees.

For International Returns, the paid shipping fee is non-refundable and will be deducted from the original order to cover for Australia Post’s shipping fees. The return postage fee will be at your own cost and you will need to arrange it yourself with the courier of your choice. Please send the items with tracking, as you are responsible for the items until we receive it.

We kindly ask that you return the items together with the satin bag that was provided. You may keep the box and all other gifts that was included.

All approved returns are issued a store credit. We do not offer refunds. Once we receive your returned item, please allow up to 5 business days for us to process your return.

Returns must be lodged within 7 days of receiving the item. Please contact us at whisper@elystriel.com.au with your order number to start the process, and we will send through the return label.

Exchanges:

For Australia Exchanges, full priced bras and bras with no more than 10% discount are eligible for 1 size exchange per order, at your own cost. Once you initiate an exchange, we will send you a return label with a return fee of $12 flat rate to cover for Australia Post's shipping fees. Once we receive and  approve your returned items, we will send the replacement size for free. Please pack and send the items with care, as you are responsible for the items until we receive it.

For International Exchanges, full priced bras and bras with no more than 10% discount are eligible for 1 size exchange per order, at your own cost. You will cover the cost of postage for sending the items back to us, and once we receive and approve your returned items, we will send you the replacement size for free. You will need to arrange the return yourself, with the courier of your choice. Please pack the items with care and send the items with tracking, as you are responsible for the items until we receive it. 

If your replacement size is out of stock, a store credit will be issued.

Items must be in an undamaged, unused, unworn, unwashed, unstained and unsoiled condition (including fake tan), in original packaging with all tags attached and no odours (including perfumes). Items not meeting these criteria will be rejected and sent back to you at your own expense.

For hygiene reasons, panties, underwear and bodysuits cannot be exchanged unless deemed faulty in line with the Australian Consumer Law (ACL). Please select these with care and check out our Size Guide before purchasing. You can also get in touch with us at whisper@elystriel.com.au should you need any guidance with sizing.

Items with more than 10% discount are not eligible for an exchange unless deemed faulty in line with the Australian Consumer Law (ACL).

All approved exchanges are processed within 5 business days of receiving the items.

Exchanges must be lodged within 7 days of receiving the item. Please contact us at whisper@elystriel.com.au with your order number to start the process, and we will send through the return label.

Faulty or incorrect items

If you believe the items you received to be incorrect, faulty or damaged, please contact us at whisper@elystriel.com.au within 7 days of receiving the items with photos and description of the fault, and we will arrange for a repair or replacement as soon as possible.

Returned to sender

If the parcel is “returned to sender”, you will automatically be issued a store credit, minus any costs associated with sending and returning the parcel. 

At the end of the day, if there are any issues at all, reach out to us at whisper@elystriel.com.au and we will make it right for you.