Shipping & Delivery

Processing time:

All orders are processed and dispatched within 2 – 4 business days from Sydney, Australia. Please allow for additional processing time during promotional periods, weekends or public holidays.

Once your order is dispatched, you will receive an email notification from us with tracking information.

Domestic Shipping (Australia):

Standard Shipping:
$12 flat rate
Free on orders over $120
3-7 business days after dispatch

Express Shipping:
$15 flat rate
Free on orders over $200
1-4 business days after dispatch

All domestic orders will be sent with Australia Post, with signature required on delivery. For rural / remote locations, please allow additional days for delivery.

International Shipping:

International shipping fee will be calculated at checkout. You will have the option to select your preferred delivery type and courier. You will also be able to view an estimated delivery time range for each option.

Please note that some countries may have extended customs clearance times, which in some occasions, may be extended up to 2 weeks.  For rural / remote locations, please allow additional days for delivery.

All international orders are sent with signature required on delivery and cannot be shipped to PO Box addresses.

USA & CANADA:
All deliveries to the USA & Canada are shipped Delivered Duty Paid (DDP). Any applicable duties and taxes will be calculated and collected at checkout, so there should be no additional import charges upon delivery. 

All Other International Territories:
Deliveries to all other international territories are shipped Delivered Duty Unpaid (DDU). Please note that international shipments may be subjected to import tariffs, duties and taxes upon arrival in the country of destination. These fees are payable by the recipient and are the responsibility of the customer. We recommend that you check with your local customs office as the rates may vary by country. 

Should an international shipment be returned to sender due to unpaid tariffs, duties or tax fees, you will be issued a store credit minus any costs associated with return shipping.

As a growing business, we are continuously working to expand our international delivery options and territories. Don’t see your country? Send us a raven at whisper@elystriel.com.au and if we’re able to ship to your location, we’ll be more than happy to arrange it.

Incorrect Addresses & Failure to Deliver:

Please ensure that you enter your shipping address correctly at checkout and a valid mobile number is required for delivery.

If the items are undelivered and returned to sender, you will be issued a store credit, minus any costs associated with sending and returning the items.

Should you any further inquiries about shipping & delivery, feel free to reach out to us at whisper@elystriel.com.au